Responsible for cultivating the Best Buy Mobile brand and product knowledge within the store and the community. Constantly analyze all aspects of the mobile business and help the team adapt as necessary to meet market needs.
Developed protocols to ensure proper operational standards for all front office staff. Managed relationships with referring doctors, facilities, and their patients. Scheduled surgeries, entered charges, and submitted primary and secondary insurance claims. · Ensured compliance with HIPAA and other federal regulations. Responsible for office purchasing as well as research into the future purchase of an EHR System.
Turned two stores around that were originally facing steady active member decline and running negative operating margin. Improved same-store sales by an average of 25-40% over prior year. Posted total net revenue averaging 20% higher than budget projections. Reduced shrink by nearly 50% in two typically high shrink stores. Utilized knowledge of Adobe Creative Suite and Microsoft Office to create documents and point of purchase signage that often replaced corporate generated signage for the region.
Worked independently and with a team to help maintain concession ordering for the entire company and frequently assessed usage and cost trends using Crystal Reports. Provided administrative assistance to the Concession and Operations departments as needed. Primary assistant for concession advertising change during the transition from Pepsi to Coke products. Ran company-wide contests for various key metrics such as average concession dollar per customer. Developed database driven purchase order system for the technical department. Analyzed order patterns to help detect possible internal fraud with concession related items.
Concentration: Computer Science
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